Case study · Keller Williams Greensboro

The MCA seat, covered. Virtually.

Keller Williams Greensboro covers MCA work with Support Speedy. Annelen works alongside Greensboro MCA Jeremiah Roop every day, from outside the building. The agents know she's Support Speedy, and they love working with her.

Market centerKeller Williams Greensboro

RoleMCA support

How it worksA dedicated Support Speedy MCA, working virtually

The seat

Every market center runs through its MCA. DAs get built. Files get checked against the compliance checklist. Commissions get paid. Transmittal goes to KWRI. Month-end gets closed.

When that seat is thin, or keeps changing hands, the backlog lands on the OP and Team Leader. Agents wait on DAs. Files sit in review.

What we did

Support Speedy placed Annelen with Greensboro's MCA team. She works inside the market center's own KW systems and daily rhythm, alongside Jeremiah and the Greensboro leadership.

She isn't a ticket queue or a shared inbox. She's part of the MCA team. Agents send her their files and questions the way they would to anyone in the office.

Deal files and compliance review
Agent questions answered by the person who handles their file
Month-end work handled day to day, so close isn't a scramble

“Annelen was great this month, even popping back online a little after hours to help fix a problem. We love working with her and Support Speedy.”

Jeremiah Roop, MCA, Keller Williams Greensboro

Why it works

We only do this for Keller Williams. We've helped KW market centers with MCA, AMCA and compliance work since 2020. Command, CommandMC, Lone Wolf Transact and AccountEdge are familiar before day one.

New market centers are onboarded within 2 weeks. The MCA you meet is the MCA who does the work.