Privacy Policy

Last updated: November 28, 2025

1. Who We Are

Support Speedy provides back-office services for Keller Williams Market Centers. Contact: [email protected]

2. Date We Collect

  • Provided data: name, email, phone, company/Market Center, role, form/survey responses, booking details.

  • Usage data: pages viewed, referral source, device and browser data, approximate location.

  • Marketing data: UTM parameters, campaign and email engagement.

  • Optional uploads: attachments or screenshots you choose to share.

3. How We Use Data

  • Respond to inquiries and provide requested information.

  • Book consultations and manage follow-ups.

  • Improve Site performance and content.

  • Send relevant updates; every email includes an unsubscribe.

  • Security, fraud prevention, and compliance with law.

4. Legal Bases (if GDPR/UK GDPR applies)

  • Contract or steps at your request.

  • Legitimate interests (B2B marketing, service delivery, security).

  • Consent where required (e.g., certain email marketing).

4. Sharing

  • Vendors/Processors: CRM, email, scheduling, analytics, hosting, and similar providers.

  • Legal/compliance: if required by law or to protect rights.

  • We do not sell personal information.

6. International Transfers

If data is transferred internationally, we use appropriate safeguards where required (e.g., Standard Contractual Clauses).

7. Retention

We keep business contact data as long as needed for the purposes above or until you opt out, then delete or anonymize where appropriate.

8. Your Choices

  • Unsubscribe from marketing at any time.

  • Request access, correction, deletion, or restriction where applicable.

  • Object to certain processing (e.g., direct marketing).

  • Contact: [email protected]

9. Cookies and Tracking

See our Cookie Policy for details and controls.

10. Changes

We will post updates here and revise the “Last updated” date.

Cookie Policy

Last updated: November 28, 2025

1. Cookies We Use

Essential: security, page rendering, basic site functions.

Analytics: traffic and performance (e.g., GA4 or server logs).

Marketing/Attribution: UTMs, ad pixels where used.

2. Managing Cookies

You can block or delete cookies in your browser settings. If your region requires consent, our banner lets you accept, reject, or manage preferences.

3. Updates

We will update this policy as our tooling changes.

Questions: [email protected]

Accessibility Statement

Last updated: November 28, 2025

We aim to meet WCAG 2.1 AA standards. If you encounter accessibility barriers on our Site, contact [email protected]

Tell us the page, the issue, and your assistive technology if relevant. We will assist and remediate where feasible.

Security Overview

Last updated: November 28, 2025

We apply reasonable administrative, technical, and physical safeguards, including:

  • Role-based access and least-privilege permissions

  • Multi-factor authentication for admin systems

  • Encrypted transport (HTTPS)

  • Vendor due diligence and a restricted sub-processor list

  • Incident response procedures and prompt notification where required by law

For security questions or to report an issue, contact [email protected]

Do not include sensitive information in email.

Data Processing Addendum (DPA)

Last updated: November 28, 2025

If your organization requires a DPA for services where we process personal data on your behalf, email [email protected]

Our standard DPA aligns with Article 28 GDPR and comparable requirements where applicable.

SLA and Legal Agreements

Last updated: November 28, 2025

Service levels, deliverables, pricing, and remedies are governed by a signed Master Services Agreement (MSA) and Statement of Work (SOW). Website content is informational only.

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