SERVICE PACKAGES

Choose the coverage that

fits your Market Center

Each package maps to real MCA workload. We scope by pillars, match an associate to your tools and pace, and keep accuracy steady under volume.

Part-Time Associate

20 hrs/week

Best for Established MCs that need steady throughput on core workflows.

Scope snapshot

  • Deal Processing

  • Compliance & DA Management

  • One finance pillar (AR or AP)

Cadence & Comms

Daily notes in your channel. Weekly roll-up. Clear escalation path.

SLAs at a glance

Task acknowledgments within working hours. Checkpoints on high-risk steps. Exceptions flagged early.

Choose Part-time

Full-Time Associate

40 hrs/week

Best for High-volume MCs or offices needing broader coverage.

Scope snapshot

  • Deal Processing

  • Compliance & DA Management

  • Accounts Receivable and Accounts Payable

  • Reporting & Leadership Support

Cadence & Comms

Daily notes, weekly summary, overflow window for peak days.

SLAs at a glance

Throughput targets set in onboarding. Simple status reporting. Defined handoffs.

Add-On: Transmittal Support

(tiered by agent count)

  • $500/mo · up to 200 agents

  • $1,000/mo · 201–500 agents

  • $2,000/mo · 501+ agents

Scope

Task acknowledgments within working hours. Checkpoints on high-risk steps. Exceptions flagged early.

How it pairs

Attach to Part-Time or Full-Time for month-end stability.

Add-On: Transmittal Support

(tiered by agent count)

  • $500/mo · up to 200 agents

  • $1,000/mo · 201–500 agents

  • $2,000/mo · 501+ agents

Scope

Task acknowledgments within working hours. Checkpoints on high-risk steps. Exceptions flagged early.

How it pairs

Attach to Part-Time or Full-Time for month-end stability.

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